Before explaining the comment accessing SFR messaging and solving very common connection problems, we would like to remind you that access to SFR messaging is taken from the official SFR website or their mobile application. Then we show you how to log within their website with a internet browser, as this is a technique that people can follow with a mobile phone or computer. However, we strongly suggest that those who use SFR mail with continuity in their phone to download the SFR messaging application, which simplifies, accelerates and secures the use of SFR Mail.
Existing customers will see English-speaking Customer Care with sfr mail mon compte somewhat limited. There appears to be an English (and Arab) Customer Support Helpline for SFR at 1026 when dialed in France (or 33()6 1000 1026 from abroad), but in accordance with online forum discussions customers are often redirected towards the regular French Customer Support. SFR thus offers only limited English-speaking help online, apart from a few discussions in the online forum. You may manage to find someone who speaks English in an SFR boutique, though this is not guaranteed.
All SFR’s automated Customer Support is accessible twenty four hours a day, seven days a week. You can also contact the Live Customer Support that is available Monday through Saturday from 8 am to 8 pm by way of a chat, which it will be possible to get into through your SFR account.
If you would prefer to speak with someone on the phone, you will have to dial 1023. Note the best times to call are in the morning between 8 am and 12 pm, or perhaps in the afternoon from 2 pm to 6 pm.
To sign up to get a mobile phone or Internet (without or with television) with SFR, call Selectra at 09 77 55 72 27 (free when dialled from a fixed telephone line) or ask for a free callback to reach English speaking customer support. You can discover more about SFR offers and the way to sign up to get a plan inside our self-help guide to SFR in France.
Obtain an SFR Boutique In Your Area
SFR operates countless boutiques across France, so you will be able to locate a physical location in your area. You can get the address for your SFR shop in your area in this particular online directory (in French).
Should you be comfortable reading French, you may find SFR’s online Customer Service a more efficient option than the telephone, since it enables you to avoid lengthy time used on hold.
Existing customers can request assistance in their online personal space (Espace Client SFR). You will get received your internet credentials in the documents accompanying your subscription, though SFR can resend a username/password in case you have forgotten them. Inside your Espace Client you will find these services:
We recommend calling SFR or submitting a client service request online for timely responses in your questions and concerns. However, mobile phone cancellations as well as for official complaints ought to be sent by post.
To cancel your mobile plan with SFR, you need to send a letter by recommended post (lettre recommandée avec avis de réception). The cancellation letter (lettre de résiliation) that you send to SFR must contain your full name (prénom, nom de famille), your account number (identifiant abonné), as well as your account ID (numéro de Ligne de l’abonné). Send your cancellation letter (don’t forget to inquire about an avis de réception in the post) towards the following address:
Additionally, you will must send a lettre recommandée avec avis de réception to SFR in order to cancel an online plan with them. You have to provide a minumum of one month’s notice to cancel an Internet plan, and will have to pay a penalty if cancelling before 12 months on the contract. The lettre de résiliation must contain your complete name (prénom, nom de famille), your bank account number (identifiant abonné), along with your account ID (numéro de Ligne de l’abonné), together with the date for cancellation. The cancellation letter can be delivered to:
The first course of action once you have a complaint with sfr mail espace client is to contact their customer care, either online or on the phone (1023). If you are not able to resolve the problem and would like to make a formal, chcsyy complaint, send a letter towards the relevant customer support postal address:
In case you are unable to resolve your complaint through SFR’s regular customer support, you can send a letter to SFR’s mediation service, referred to as Service National Consommateur. The letter should be sent by recommended post (lettre recommandée avec avis de réception) in order to get treated.